Terms of Service

Version 1.3 · Effective: 5 October 2026 · Provider disclosure clarified: 17 October 2026

About these terms

These Terms of Service (Terms) form an agreement between you and Pathrova when you create an account, use the Pathrova website or app, or buy a paid plan. Please read them together with the Privacy Notice and any information shown at checkout.

By using Pathrova, you confirm that you have read and accepted these Terms. If you do not agree, do not use the service.

Plain-language summary

Pathrova provides career-planning tools, including AI-assisted features. You remain responsible for decisions you make using the service. Do not upload special-category or criminal-offence information; remove or redact it first. Paid plans renew only where the purchase option says they do, and you can cancel a recurring plan through the channel where you bought it. Your statutory consumer rights are not affected.

1. The service

Pathrova provides digital career-planning tools that may help you organise career information, explore options, develop skills and prepare application materials. Pathrova AI is powered by OpenAI. When you choose to use these AI features, relevant career evidence, answers and vacancy text are processed by OpenAI as described in our Privacy Notice at https://pathrova.com/privacy.

Pathrova is an information and planning service. It is not a recruitment agency, employer, regulated financial adviser, legal adviser, healthcare provider or education provider. Pathrova does not promise interviews, employment, promotion, salary increases, qualifications or any other particular outcome.

2. Accounts

You must provide accurate information, keep your sign-in details secure and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless it resulted from our failure to use reasonable care and skill.

You must be at least 18 years old to create an account or buy a paid plan, unless Pathrova clearly offers a separate age-appropriate service with the required safeguards and permissions.

3. Your content

You keep ownership of career history, skills, education, documents and other material you submit to Pathrova (Your Content). You give Pathrova a limited permission to host, copy, process and display Your Content only as needed to provide, secure, support and improve the service in accordance with the Privacy Notice.

You must have the right to upload Your Content. Do not upload another person's confidential information or personal data unless you have a lawful reason and their permission where required.

4. Sensitive information

Pathrova is not designed to require special-category personal data or criminal-offence information. Do not include information about health, disability, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetics, biometrics, sex life, sexual orientation, criminal allegations, convictions or offences in a CV, upload or AI prompt submitted to Pathrova.

Uploading or entering this information does not count as explicit consent. Pathrova does not currently offer a service that requires this information. If it is included, Pathrova may stop processing it, restrict or remove the material, or ask you to provide a redacted copy. See the Privacy Notice for more information.

5. Pathrova intellectual property

Pathrova and its licensors own all intellectual-property rights in the service, including the software, technology, design, interfaces, branding, logos and Pathrova-created content. These Terms do not transfer those rights to you.

Pathrova gives you a limited, personal, non-exclusive and non-transferable right to use the service while your account is active and in accordance with these Terms. You must not copy, modify, distribute, sell, license, reverse engineer or create derivative works from the service except where the law expressly allows it.

6. AI output and user responsibility

AI-generated suggestions can be incomplete, inaccurate or unsuitable. You should review and edit all output before relying on it or sending it to an employer, recruiter, education provider or other third party.

You remain responsible for career, application and employment decisions. Do not treat AI output as guaranteed, professional or personalised advice.

7. Free and Pro access

Pathrova may offer free features, trial features and paid Pro features. The features included in each plan are described on the website, in the app or at checkout and may change over time under section 12.

A trial or promotional offer may have separate eligibility, duration and conversion terms. We will show these before you accept the offer.

8. Prices and payment plans

The current standard UK prices are shown below. The final price, billing period, taxes and renewal status will always be displayed before you confirm a purchase.

Website payments are processed by the payment provider identified at checkout. Purchases made through Apple's App Store are billed and managed by Apple under the rules shown in the App Store purchase journey.

9. Renewal and cancellation

Monthly and annual plans renew automatically at the interval shown at purchase until you cancel. A 30-day pass expires after 30 days and does not renew.

Cancel through the same channel used to purchase: use Pathrova's website billing controls for a website purchase, or Apple's subscription settings for an App Store purchase. Cancellation normally stops the next renewal; access continues until the end of the paid period unless we tell you otherwise or the law requires a different result.

For a website subscription, Pathrova attempts to cancel the active subscription before completing account deletion and stops the deletion if cancellation cannot be confirmed. An App Store subscription must be cancelled through Apple's subscription settings; deleting your Pathrova account does not cancel it.

10. Refunds and consumer rights

Nothing in these Terms limits rights that cannot legally be excluded, including rights under UK consumer law. If the service is faulty, not as described or not provided with reasonable care and skill, you may be entitled to a repeat performance, price reduction, refund or another remedy.

Where a legal cooling-off right applies, starting a digital service immediately may affect the amount refundable, and supplying digital content may affect the cancellation right where the law permits and you have given the required consent and acknowledgement.

For a website purchase, contact Pathrova using section 16. For an App Store purchase, refund requests and subscription billing are normally handled by Apple. Any extra goodwill refund offered by Pathrova does not reduce your statutory rights.

11. Acceptable use

You must use Pathrova lawfully and fairly. You must not:

use the service to deceive, impersonate, harass, discriminate against or harm another person;

upload malicious code, probe security, bypass access controls or interfere with the service;

scrape, copy or extract the service at scale except where the law expressly allows it;

use AI output as if it were verified professional advice, or submit false qualifications or experience;

infringe intellectual property, confidentiality, privacy or other legal rights; or

resell or provide access to the service unless Pathrova has agreed this in writing.

We may investigate suspected misuse and take proportionate action under section 14.

12. Availability and changes

We aim to keep Pathrova available and useful, but uninterrupted or error-free operation is not guaranteed. We may perform maintenance, fix faults, respond to security risks or change features.

If we make a material change that significantly reduces a paid service during an active paid period, we will give reasonable notice where possible and explain available options. Urgent security, legal or safety changes may be made without advance notice.

13. Liability

Nothing in these Terms excludes or limits Pathrova's liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any other liability that cannot legally be excluded or limited.

Subject to the exceptions above, Pathrova's total aggregate liability to you for all other loss or damage arising from the service or these Terms in any 12-month period will not exceed the greater of £100 or the total amount you paid Pathrova during the 12 months immediately before the event giving rise to the claim.

This cap does not reduce any right to recover the price paid, receive repeat performance, obtain a price reduction or use another remedy where UK consumer law requires it.

Subject to those exceptions, Pathrova is not responsible for decisions made by employers, recruiters or other third parties, or for loss caused by relying on AI output without reasonable review. Pathrova is not responsible for loss that was not reasonably foreseeable when these Terms were accepted.

14. Suspension and ending accounts

When Pathrova may act

Pathrova may restrict, suspend or terminate an account where reasonably necessary because of fraud or suspected fraud, an actual or attempted security breach, unlawful activity, serious or repeated misuse, a serious or repeated breach of these Terms, non-payment, or a material risk of harm to users, Pathrova, the service or another person.

Notice and reasons

Unless urgent action is reasonably necessary to address security, fraud, legal compliance or a risk of harm, Pathrova will give reasonable notice before suspending or terminating an account. Where lawful and reasonably possible, the notice will explain the main reason and any steps available to resolve the issue or challenge a mistake.

Export before a planned closure

For a planned account or service closure, Pathrova will, where reasonably possible, give users a reasonable opportunity to export their user-owned career information before access ends. This opportunity may not be available where immediate action is necessary, the account cannot safely be restored, or the law, security or another person's rights prevent access.

Subscriptions and refunds

A suspension or account closure does not automatically cancel a recurring subscription handled by a third-party store. Pathrova will clearly explain, where relevant, whether paid access continues, what cancellation step is required and how to request any refund. Refund eligibility depends on section 10, the purchase channel's rules and applicable consumer law.

Stored data

When an account is closed, Pathrova will remove or anonymise account data in line with the Privacy Notice. The planned standard is removal from active systems within 30 days, followed by deletion from protected backups within a further 30 days, unless limited information must be retained for legal, fraud-prevention, security, tax or audit purposes. Any retained information will be restricted to those purposes.

Ending your own account

You may stop using Pathrova at any time and can use the in-app Delete Account function. Before deletion, export anything you want to keep and cancel any recurring subscription through the channel where you bought it. Deletion is intended to be permanent once the retention process above is complete.

15. Governing law

These Terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you may also benefit from mandatory protections and may bring a claim in the courts that apply where you live. Nothing in this section removes rights that the law gives you as a consumer.

16. Contact

Questions about these Terms, billing, account suspension or closure can be sent to:

Pathrova The Bristol Office 2nd Floor, 5 High Street Westbury-on-Trym Bristol BS9 3BY United Kingdom

Email: support@pathrova.com Privacy: privacy@pathrova.com

Website: pathrova.com